Introducing DT Analyzer

There is a lot happening in the drive-thru that most operators never get to see clearly.

They see the symptoms. A missed upsell. An inconsistent shift. A store that somehow underperforms without an obvious reason. A customer experience issue that keeps showing up, but never in a way that feels measurable enough to fix at the source.

That gap is exactly why we built DT Analyzer.

DT Analyzer is designed to help operators understand the full drive-thru experience with more clarity. It reveals where revenue is being missed, where service is breaking down, and where teams need better coaching. It helps turn what usually feels subjective into something visible, measurable, and actionable.

For a long time, restaurants have had to rely on top-line metrics, occasional reviews, and fragmented observations to understand what is happening at the window. The problem is that averages rarely tell the full story. What looks fine at a store level can hide breakdowns by shift. What feels like a one-off mistake can actually be a repeated pattern. And what gets described as a “training issue” is often a much more specific behavior that has simply never been surfaced clearly enough to coach.

DT Analyzer is built to change that.

It gives operators a way to see the signals behind performance, including missed upsells, service issues, coachable moments, and store-to-store differences. That means decisions can be made with more confidence, coaching can become more specific, and opportunities to improve can be found earlier.

This is not about adding another dashboard for the sake of it. It is about giving restaurant teams a better view of what is really happening in one of the most important parts of the business.

We are excited to launch DT Analyzer as part of Graivy’s growing suite of restaurant experience tools, and we are looking forward to sharing more soon.

If you want to see how DT Analyzer could work in your operation, contact us.