Every missed upsell is a leak.
DT Analyzer reveals what’s happening across the full drive-thru experience, so you can uncover missed revenue, service breakdowns, and the coaching opportunities behind both.
Drive-thru Analyzer benefits
Objective measurement at scale
Standardize performance measurement across shifts and stores with deterministic, versioned scoring so trends are comparable over time, not dependent on who reviewed what.
Analyze every conversation (not samples)
Standardize performance measurement across shifts and stores with deterministic, versioned scoring so trends are comparable over time, not dependent on who reviewed what.
Coaching-ready intelligence
Surface best-practice and improvement examples with evidence so teams can coach from proof, not opinions.
The metrics you can’t afford to ignore
• Average Customer Sentiment Score
• Upsell Success Rate (%)
• Average Efficiency Score
• Error Rate (%)
• Conversation Volume (count)
• Average Conversation Complexity Score
• Percentiles (25/50/75/90)
• Store rankings (best / worst)
• Comparisons vs chain average and historical periods
Built for trust, not vibes
Your coaching engine for drive-thru execution.
DT Analyzer is built on continuous drive-thru recording and analysis, so performance insights are based on real conversations across the day, not spot checks, averages, or assumptions.
It separates scoring (deterministic, versioned rules) from evidence (transcript pointers and highlights), so leaders can trust the metric and teams can see what drove it.
Why you need it
Features spotlight
Store performance dashboard
Shift/store/chain views with trends, comparisons, rankings, and denominator transparency.
Conversation examples report
Filter to find high and low scoring examples with highlights, annotations, and context.
Export and sharing
Export data (CSV) and charts (PNG/PDF). Export coaching examples (text/PDF) with annotations.
Deterministic, versioned scoring
Fixed scoring rules over stored features for consistent, auditable comparability over time.
Evidence-backed explainability
Pointers to transcript spans explain why a feature triggered without using evidence as scoring input.
Denominator transparency (metric eligibility)
Conversation classification gates order-specific metrics; eligible counts stored alongside results.
Security, privacy, and data controls
Data is protected
Customer data is managed with safeguards designed to support secure handling and reduce unauthorized exposure.
Key actions are auditable
Important activity, including logins, data access, exports, and configuration changes, is recorded for accountability and oversight.
Access is governed
Authentication and role-based permissions help ensure access is limited according to organizational roles and responsibilities.
Retention and deletion can be aligned to policy
Data retention, deletion, and export workflows can be managed in line with customer requirements and internal policies.
Data handling can be configured
Controls can be configured to support customer requirements for access, usage, and governance.
Frequently Asked Questions
Is Drive-thru Analyzer real-time?
Analyzer is designed for batch processing so you can analyze every conversation at scale. Near-real-time workflows can be aligned based on requirements and timeline.
Do you integrate with POS systems?
Analyzer can operate without POS integration by extracting order detail from conversation text. POS connectors are an expansion path when customers want enriched order context.
How do you keep scoring consistent?
Scoring is deterministic and versioned. Changes create explicit new versioned outputs – no silent overwrites.
What outputs can I share with my teams?
Export dashboard data and charts, and generate coaching-ready example packs (text/PDF) with highlights, annotations, and context.
How do you support privacy and sensitive data controls?
DT Analyzer is built to support controlled access, configurable data handling, auditable activity, and customer requirements for retention, deletion, and export.
Stop guessing today
Drive-Thru Analyzer surfaces issues, explains why they happen, and shows where to focus next.
