ServThru specs
What it needs, what it connects to and how it handles your data.
- Hardware
HME Nexeo Pro
- POS
- Genius
- Revel
- Loyalty
- Works with major loyalty systems.
- Guests scan the QR code on the order board, or ask for it.
- They earn points, redeem rewards and are greeted by first name. Order preferences can be turned on.
- Languages
- Dozens, including English, French, Spanish and Hindi.
- Guests can switch partway through an order.
- It answers only in the languages you approve.
- Conversation
- Guests can interrupt at any moment.
- Each item appears on the order board, typically within a second of the guest finishing.
- Offers name the side and the drink, so one yes completes a combo.
- Noise
- Separates the guest’s voice from engines, wind and traffic.
- Lanes
- Single-lane and multi-lane stores.
- When it calls a person
- A guest asks for one
- Allergy and food-safety questions
- Complaints
- Rude guests
- Repeated requests for items you don’t sell
- Orders that aren’t real
- Crew takeover
- Any crew member, with the answer button on their headset.
- It calls the crew with the lane number when a person is needed.
- Store notes
- From a manager or authorized staff member.
- It tells guests up front, in the greeting.
- Offers
- Set by item, time of day, how busy the lane is and the weather.
- One “no” ends the offers for that order.
- Reports
- Orders by store, day and hour
- Time at the speaker
- Average ticket
- Offers made and accepted
- Crew takeovers
- Guest corrections
- Data
- The AI never receives a guest’s identity or contact details. It gets a first name for the greeting and, if you turn them on, their usual orders.
- It doesn’t identify anyone by voice.
- Recordings, transcripts and logs can be set to match your data policy and local law.
- If it goes down
- Your crew takes orders on their headsets, as they do today. This also covers a network outage.
- Going live
- Your POS and menu are connected once.
- After that, each store goes live in hours.
- Pricing
- Based on each store’s order volume.
- If a store gets busier, it moves up a level with no interruption.
Have a question we didn’t answer?
See a demo